Privacy policy
Banner Boys (“Banner Boys,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information provided to us when visiting our website, contacting us, requesting a quote, or purchasing our products and services.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. INFORMATION WE COLLECT
When you visit our website, place an order, request a quote, contact us, upload artwork, or subscribe to marketing communications, we may collect information including:
• Name
• Email address
• Billing and shipping address
• Telephone number, when provided
• Order and transaction information
• Artwork, photographs, logos, designs, documents, or other files provided for an order
• Communications sent to us
• Website usage information such as IP address, browser type, device information, pages viewed, and interactions with our website
• Marketing preferences
Payment information is processed through Shopify and applicable payment providers. Banner Boys does not directly store complete credit or debit card information.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfill orders
• Produce customized or personalized products
• Process payments and applicable refunds
• Arrange shipping and delivery
• Communicate regarding orders, artwork, proofs, quotes, or inquiries
• Provide customer service
• Prevent fraud and protect website security
• Maintain required business and transaction records
• Improve our website, products, and customer experience
• Send promotional emails when consent has been provided
• Comply with applicable legal, tax, accounting, and regulatory requirements
Banner Boys does not sell customer personal information.
3. ARTWORK AND FILE UPLOADS
Customers may provide or upload photographs, logos, artwork, documents, designs, or other files for printing or customization.
These files are used to prepare, produce, and fulfill customer orders and may be retained as reasonably necessary for order fulfillment, customer service, record keeping, or future reorders.
Customers are responsible for ensuring they have the necessary rights and permissions to provide any artwork, photographs, logos, or other content submitted to Banner Boys.
4. SHARING INFORMATION
We may share information with service providers when reasonably necessary to operate our business or fulfill an order. These may include:
• Shopify and related services
• Payment processors
• Shipping and delivery providers
• Printing or production partners
• Website, analytics, email, marketing, or other technology providers used by Banner Boys
We provide these parties with information reasonably necessary to perform their services. Information may also be disclosed where required by applicable law or lawful process.
5. SHOPIFY AND INTERNATIONAL PROCESSING
Our online store is hosted by Shopify. Shopify processes certain personal information when customers visit or purchase through our store in order to provide its ecommerce services.
Because Shopify and some of our service providers operate internationally, personal information may be processed or stored outside Canada, including in the United States. Information processed in another country may be subject to the laws of that jurisdiction.
6. COOKIES AND WEBSITE TECHNOLOGIES
Our website and services used to operate it may use cookies and similar technologies for purposes including:
• Essential website and shopping-cart functions
• Remembering preferences
• Understanding website usage
• Website analytics and performance
• Marketing activities
• Fraud prevention and security
Where required, visitors may be provided with options to manage applicable cookie or privacy preferences.
7. EMAIL MARKETING
Customers who subscribe to Banner Boys promotional emails may receive information about products, promotions, offers, or company updates.
Marketing emails may be unsubscribed from at any time using the unsubscribe link provided in the email.
Communications concerning an existing order, quote, payment, artwork approval, delivery, or customer-service matter are separate from promotional marketing communications.
8. PROTECTING INFORMATION
Banner Boys uses reasonable administrative, technical, and physical safeguards appropriate to the personal information we handle.
However, no electronic transmission, website, or storage system can be guaranteed to be completely secure.
9. RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, business and tax records, reorders, dispute resolution, and applicable legal obligations.
Information that is no longer reasonably required may be deleted, destroyed, or anonymized, subject to applicable legal requirements.
10. YOUR PRIVACY RIGHTS
Depending on applicable law, customers may have rights concerning their personal information, including requesting access to or correction of information, withdrawing certain consent, or requesting deletion of certain information.
Some information may need to be retained for legal, tax, accounting, fraud-prevention, contractual, or other legitimate business purposes.
Privacy requests may be submitted using the contact information below.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. Banner Boys is not responsible for the privacy practices of websites or services that we do not operate.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our business, website, technology, service providers, or legal requirements. The current version will be posted on our website with the date of the most recent update.
13. CONTACT
Questions, concerns, or requests regarding this Privacy Policy or personal information may be directed to:
Privacy Contact — Banner Boys
Windsor-Essex County, LaSalle Ontario, Canada
order@bannerboys.ca